Imperative’s goal is to be the preferred source of background investigations to organizations that recognize the value of reliable due diligence.
Our clients make better hiring, procurement, and investment decisions because they have the best information available about the character, experience, and competence of those they involve in their businesses.
Mike Coffey, SPHR, who founded Imperative in 1999, has assembled a strong team of professionals with backgrounds in human resources, criminal justice, information technology, and a variety of other disciplines. The Imperative team is committed to our clients’ success.
In an industry dominated by giant data brokers promoting instant background checks, Mike’s obsession with thorough, straightforward reports has made Imperative a true exception. Rather than present our clients with detailed disclaimers regarding accuracy and/or reliability, we provide consistent reports with exacting quality.
Because we care about our clients’ success, customer service is seen as an imperative rather than an expense. We don’t expect our clients to become experts in background investigations—that’s our job. Therefore, each member of our staff is dedicated to anticipating our clients’ needs and seeking answers to questions our clients may not have thought to ask.
We prepare each report with respect for our clients’ time and in appreciation of the trust they place in us on a daily basis. Obsessed about ensuring our reports are easy to read and understand, we avoid legal jargon and explain details using simple language.
Imperative strongly believes in sharing our success with our community. We sponsor the activities of a number of community organizations through our corporate giving program and the volunteer efforts of our employees.
Imperative is a member of the National Association of Professional Background Investigators. We work within NAPBS to promote our clients’ interests in maintaining legal access to reliable background information. Mike Coffey is a past-director of NAPBS and currently serves on NAPBS’ Ethics Committee.
Imperative is a founding member of Concerned CRAs – a group of US-based employment background screening firms committed to best practices in the area of consumer protection. In particular, CCRA participants agree to use criminal records databases responsibly (which means ensuring that any information is accurate before reporting it to an employer) and to avoid off-shoring job-seeker’s personal information (keeping it in the US where US data protection and identity theft remediation laws apply).
Are you ready to become an Imperative client? Let’s talk!